Analyst

About the Company : HCL Technologies is a global organization committed to delivering innovative solutions and exceptional service. Our mission is to empower businesses through technology and foster a culture of collaboration and excellence.

About the Role : We're looking for OTC Collections Analysts with 2–3 years of experience to join our team in Chennai. This dynamic role involves managing customer portfolios and ensuring timely collections.

Send your resume to : shine.albert@hcltech.com

Shift : US Shift

Notice Period : Immediate Joiners

Location : Onsite – Chennai

Responsibilities :

Manage customer portfolios and ensure timely collections

Analyze aging reports and prioritize high-risk accounts

Resolve disputes by collaborating with billing, sales & customer service

Negotiate payment plans and monitor credit limits

Prepare weekly reports and dashboards

Handle escalations and lead root cause analysis

Drive reduction in DSO and bad debt

Mentor junior analysts and support system enhancements

Present insights to leadership and support audits

Qualifications :

2–3 years of OTC Collections experience

Required Skills :

Strong analytical, negotiation, and stakeholder management skills

Preferred Skills :

Experience in managing escalations and external collection agencies

Ability to drive automation and process improvements

Pay range and compensation package : Competitive salary based on experience.

Equal Opportunity Statement : HCL Technologies is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals.