Service Desk Engineer - Ticketing System

We are seeking a proactive and customer-focused IT Service Desk Analyst who is fluent in English and Dutch. The successful candidate will play a critical role in supporting users across various regions, managing IT incidents, resolving technical issues, and ensuring smooth operations through excellent communication and service delivery.

Key Responsibilities :

• Handle incoming IT service requests and incidents via phone, email, and ticketing systems.
• Identify, log, diagnose, and resolve incidents to restore normal service operations quickly and efficiently.
• Provide first-level technical support for hardware, software, and networking issues.
• Process service requests such as software installations, user account management, password resets, and

access provisioning.

Required Skills and Qualifications :

(ref : hirist.tech)