Sales & service Engineer

Job Description :

This person will support organization to achieve the sales target & take care of service requirements of that area. He should be familiar with Pharma Industrial work standards & process. in instruments such as Air Particle Counters, Liquid Particle Counters, Online TOC Analyzers, Filter Integrity Testers, Glove Integrity Testers, etc.

1.      Key Responsibilities :

ü  Create new sales and marketing strategies that target B2B customers and positions our products as the best solutions for prospective clients

ü  Manage customer relations by soliciting and logging client feedback and evaluating the data we receive through digital channels

ü  Generate high-quality sales leads and follow up after initial meeting

ü  Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management

ü  Using various strategies and tools to provide effective solutions to customers' concerns.

ü  Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.

ü  Promptly following up on service requests and providing customer feedback.

ü  Monitoring equipment and machinery performance and developing preventative maintenance measures.

ü  Conducting quality assurance and safety checks on all equipment.

ü  Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.

ü  Providing recommendations about new features and product improvements.

ü  Monitoring inventory and reordering materials when needed.

ü  Conducting research and attending workshops to remain abreast of industry developments.

ü  Writing reports and presenting findings to Managers and Supervisors on a regular basis.

ü  Set and achieve sales goals and quotas on a monthly and quarterly basis

Qualification :

BE,B.Sc,M.E,M.Sc,BTech,MTech,

Skills :

1.      Qualifications :

BE / ME / B.tech / M.tech / B.sc / M.sc (Electronics and communication / Instrumentation Engineering)

1.       Experience Required :   2-4 years of sealing high end equipments / Instruments to Pharma Industry.

1.       Skills :

a.      Technical Skills :

ü  Commissioning, qualification documentation, calibration, repairing, maintenance, and troubleshooting of analytical instruments

ü  Hands-on experience in instruments such as Air Particle Counters, Liquid Particle Counters, Online TOC Analyzers, Filter Integrity Testers, Glove Integrity Testers, etc.

b.     Soft Skills : Good :

ü  Good communication & negotiation skills

ü  Excellent active listening and customer service skills.

ü  The ability to deal with multiple requests without being overwhelmed.

ü  The ability to remain professional under pressure.

ü  Superb work ethic and a growth mindset

2.      Key Performance Indicators (KPIs) :

a.      To meet Sales Inquiry & sales goals

b.      To meet service requirement

c.       To ensure client satisfaction

Education

Masters in Technology (M.Tech / M.E), Bachelor Of Technology (B.Tech / B.E)

Skills Required

B2b, Lead Generation, Sales Targets