L1 Service Desk - English

Company Description

At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration tools, comprehensive IT support, data analytics, and business process automation. With a commitment to reliability, security, and innovation, we ensure your business thrives in a connected, digital-first world.

Role Description

This is a full-time remote role for a L1 Service Desk - English at Digital Remote Services. The L1 Service Desk will be responsible for providing technical support, troubleshooting, and help desk support. Day-to-day tasks include resolving IT issues, managing service desk tickets, and providing timely customer support. This role requires effective communication skills and the ability to work independently in a remote environment.

Qualifications

Technical Support and Troubleshooting skills

Experience in Service Desk and Help Desk Support

Knowledge of Information Technology

Excellent written and verbal communication skills

Ability to work independently and remotely

Customer service orientation and problem-solving skills

Previous experience in a similar role is a plus

Relevant certifications in IT support or related field are desirable