ServiceNow Developer - ITSM Module
YO HR ConsultancyBangalore15 days ago
Job descriptionDesign and implement robust integrations using Integration Hub, REST / SOAP APIs, OAuth2, MID Servers, and third-party systems (e.g., Jira, Azure, AWS, Microsoft). Maintain and improve ServiceNow CMDB and Discovery capabilities aligned with CSDM. Implement DevOps for ServiceNow : CI / CD pipelines, ATF (Automated Test Framework), and Git integration. Manage regular platform upgrades, patches, and release readiness testing. Translate business requirements into technical specifications and scalable solutions. Collaborate with Product Managers, Architects, Developers, and Business Analysts in Agile / Scrum environments. Participate in workshops, requirement-gathering sessions, and stakeholder presentations. Create and maintain technical documentation : data models, architecture diagrams, user guides, workflows. Ensure compliance with IT security, data privacy, and audit requirements. Manage platform governance standards : development, documentation, security, and system health. Provide on-call production support and incident resolution within SLA. Mentor junior developers and ensure adherence to coding and documentation standards. Foster strong communication with stakeholders at all organizational levels. Promote a culture of continuous learning and innovation in platform capabilities. Bachelors degree in Computer Science, Information Systems, or related field; or equivalent experience. 8+ years of progressive experience in ServiceNow development and platform architecture. ITSM, ITOM, IRM / GRC modules (HRSD, CSM, and custom apps are a plus) ServiceNow CMDB and CSDM JavaScript, Glide API, HTML, CSS, and AngularJS Integration Hub, REST / SOAP APIs, OAuth2, MID Servers AI Search, Virtual Agent, Performance Analytics, Predictive Intelligence App Engine Studio, UI Builder, and Workspaces Agile / Scrum methodology Data modeling, process automation, and platform scalability Strong communication skills and ability to interact with executives and stakeholders. ServiceNow Certified Application Developer (CAD) - Required ServiceNow Certified System Administrator (CSA) - Required
Job Title : ServiceNow Technical Lead
Shift : Flexible
Location : Bangalore
Job Objective :
As a ServiceNow Technical Lead, you will design, develop, and implement enterprise-grade ServiceNow solutions to ensure a secure, compliant, and high-performing platform. You'll collaborate with cross-functional teams to translate complex business needs into scalable, automated technical solutions. This role requires deep technical expertise in the ServiceNow platform, strong leadership, and a proactive approach to continuous improvement.
Key Responsibilities :
Technical Leadership & Development :
- Architect, design, develop, and maintain ServiceNow applications, modules, and platform components.
- Lead end-to-end implementation of modules including ITSM, ITOM, IRM / GRC, HRSD, CSM, and custom scoped applications.
- Develop complex workflows, UI actions, client / server scripts, and business rules using Flow Designer and scripting (JavaScript, Glide API).
- Ensure platform stability via health scan monitoring, performance evaluations, and system maintenance.
- Conduct code reviews and enforce best development and testing practices.
Platform & Integration Management :
Project Execution & Collaboration :
Governance & Compliance :
Team Development & Stakeholder Engagement :
Required Qualifications :
Strong hands-on experience with :
Familiarity with :
Solid understanding of :
Certifications :
(ref : hirist.tech)
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