Amazon Connect Developer

Responsibilities :

• Working in project teams designing, building and maintaining Amazon Connect within infrastructure to provide strong business solutions.
• Working in tandem with engineering team to identify & implement the most optimal cloud-based solutions.
• Managing cloud environments in accordance with company security guidelines.
• Ability to communicate with clients on a business level and translate their needs into technical solutions
• Managing software evaluations for cloud migrations for customer service channels
• Employing exceptional problem-solving skills, with the ability to see and resolve issues before escalations.
• Experience collaborating across multiple functional and / or technical teams to deliver an Agile-based project
• Setting up pilots and POC for solution evaluations and further migration to production
• Providing digital experience, business automation solutions using AI / Client as well as contact center Qualifications :
• Must have experience in delivering Lambda functions, especially in context of external service integrations
• Experienced IVR developer with 3+ years of relevant experience in Amazon connect
• Should have experience building both contact and chat flows in AWS connect
• 5 years of IT Experience in customer service technologies including contact center cloud-

based products, solution design and implementation.

Communications,

preferably in python and good to have knowledge in any of these programming languages

Node.js, Java, .NET)

connect is an added Skills :

Amazon Connect, Contact Flow Design, Lambda Integration, Lex chatbot and Voicebot

Integration, Call Center Routing, AWS, Lambda, Step Functions, LEX, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, Cloud Watch, Cloud Forma, Contact Lens. Amazon Q, Qualifications :

(ref : hirist.tech)