Area Director of Operations
SMA - Strategic Management AllianceChennai, IN1 day ago
Job descriptionDirects Hotel operations in accordance with Company standards of operations. Develops and implements operating procedures and standards that support employees’ in their effort to deliver seamless service. Analyzes business results on a regular basis and takes actions to improve results as appropriate. Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis. Sets objectives for each resort in his / her region. Implements the approved budget; monitors revenues and costs on a periodic basis and takes corrective action. Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems for the region. Recruits and selects qualified candidates. Provides employees with the orientation and training needed to understand expectations and perform job responsibilities. Communicates performance expectations and provides employees with on-going feedback. Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential. Drives employee engagement through the creation and implementation of departmental action plans. Communicates and reinforces the vision for seamless service to employees Ensures that employees provide seamless service, genuine hospitality and teamwork on an ongoing basis Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and resort services Provides employees with the tools, training and environment they need to deliver seamless service and teamwork Communicate effectively with all stakeholders. Should have handled Owner Management for multi units. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Maintains a favourable working relationship with all stakeholders to foster and promote a co-operative and harmonious working environment. At all times projects a favourable image of the Resort to the public. Assists in the development in the business plan and ensures the resorts have an overall understanding of their goals and objectives. Minimum 2-3 years of work experience as Multi Unit General Manager. Hotel Management degree preferred. Experience in managing owner Properties. Able to collaborate and resolve conflicts. Strong strategic planning and execution abilities. Exceptional leadership and team management skills. Proven track record of meeting or exceeding financial and operational targets. Excellent communication, negotiation, and interpersonal skills. Knowledge of industry regulations and trends. Willingness to travel within the region as required. Bachelor's Degree in Hospitality Management or related field . Total Experience of 15-18 years with past experience as Multi Unit General Manager or in a similar leadership role for Leisure Hotels within the Hospitality Industry. Strong understanding of Resort / Leisure Hotel Operations, guest service, and financial management. Owner / Operator Relationship Management capabilities. Exceptional Leadership and Team Management skills. Ability to thrive in a fast-paced environment, adapting to changing circumstances. Good Communication skills and Interpersonal Relations. Willing to travel in the Region.
Position : General Manager & Area Head of Operations
Company : Leading Domestic Hotel Brand
Location : Picturesque Well Known Holiday Destination
About the Company :
We are hiring on behalf of our Client, a prominent Domestic Hotel Brand that holds a substantial presence in the Leisure segment across India. With over 50 properties in its portfolio, including Owned and Managed Properties in prime destinations, they are committed to offering unforgettable experiences to their guests while fostering a rewarding work environment for their employees.
Job Description :
The GM & Area Head of Operations will be based at a Flagship property and will be responsible for overseeing and managing all aspects of the Cluster operations for 4 Hotels . This includes leadership, strategic planning, financial performance, and ensuring that the Hotel Cluster meets or exceeds its goals and objectives. The ideal candidate will have a strong background in Resort Operations (with Rooms background), Ownership Management, exceptional leadership skills and a proven track record of achieving and exceeding targets.
Key Responsibilities :
Participates in the development and implementation of business strategies for the Hotels which are aligned with the Company’s overall mission, vision and values :
- Leads in the development of the Cluster’s business strategies.
- Develops and implements strategies for Hotel operations that support achievement of goals.
- Monitors status regularly and adjusts strategies as appropriate.
- Develops the annual budget in conjunction with the Senior Leadership Team.
- Participates in the development of the annual marketing, sales and yield management plans and strategies.
- Continually improve resort operations and adheres to the resort brand standards.
Maximizes profitability and revenue by directing the Cluster Operations (including Rooms and food & beverage)
Develops and implements strategies and practices which support employee engagement :
Creates ultimate guest satisfaction by providing the experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver seamless service and teamwork.
Adheres to Hotel policies and procedures
REQUIREMENTS
Qualifications and Experience :
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