Head of Operations

About Us

Blitz enables brands with Qcommerce capabilities to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth with the latest consumer behavior trends in the Qcommerce industry by making 60-min delivery more convenient, reliable & affordable. 60-min delivery helps brands with converting their browsers into buyers and build an exceptional brand experience with buyers. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their conversions & increasing retention by 3x by providing best in class experience.

Role Description

We are seeking a highly energetic, skilled & experienced professional to join us as the Head of Operations. The Head of Operations will be the owner of the entire Operations department, with end-to-end responsibility for last mile operations, inventory orchestration, darkstore operations, network design, processes, procedures & planning. He will also play a key role leading expansion plans of the organization, related technological advancements & launch of new disruptive products.

Key Responsibilities

• Lead country wide operations to enable customers with 60-min delivery
• Must have solid business judgment, effectively communicate team goals, and drive a fast paced organization to deliver results with a focused and pragmatic approach to the business.
• Drive operational excellence across processes & procedures to deliver high quality results in terms of customer satisfaction metrics & minimisation of errors
• Design optimized 60-min delivery network in order to further reduce delivery timelines & increase efficiency of the network
• Build zero defect & scalable processes to expand the value proposition to more than 25 cities in the country
• Work with cross functional team to drive innovation & continuous improvements in the technology & algorithms used by the operations team on a day-to-day basis

Preferred Qualifications

Skills Required

Problem-solving, business modeling, Planning, Team Management, Forecasting, Leadership