Partner Support Advisor (Operations)

We're the UK’s leading business telephony and cloud communications provider.

Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.

Join our Team as a Partner Support Advisor (Operations)

Location : Gurgaon

Hours : UK Shift

About the role :

A professional handling customer inquiries via phone and email, resolving complaints, and processing orders across departments. Requires strong communication skills, Microsoft Office proficiency, and ability to multitask under pressure. Customer service experience essential; telecommunications knowledge beneficial.

What makes you a great fit :

• Experience within a Customer Services environment
• Experience dealing with difficult customers
• Experience of working within the telecoms industry (not essential)
• Experience in all Microsoft Office applications, specifically Microsoft Excel.

Key responsibilities :

Perks for our People :

Who we are :

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values :

We champion our values in everything we do : Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I :

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.