Quality Head

Key Responsibilities :

• Quality Strategy & System Implementation
• Develop and implement Quality Assurance (QA) and Quality Control (QC) systems aligned with ISO 9001, ISO 14001, ISO 45001 (Occupational Health & Safety), and ESD S20 : 21 (Electrostatic Discharge Protection).
• Define and drive KPIs for quality performance, including First Pass Yield (FPY), Defect Per Million Opportunities (DPMO), and Cost of Poor Quality (COPQ).
• Establish and ensure strict adherence to Standard Operating Procedures (SOPs) for inspection, testing, and validation at every stage of production.
• Promote a strict quality control culture across all teams, ensuring that every employee understands the importance of quality in manufacturing.
• Manufacturing of LED TVs, Injection Moulding & Supplier Quality Management
• Oversee incoming (IQC), in-process (PQC), and final product quality (OQC)to minimize defects and rework.
• Implement Electrostatic Discharge (ESD) Protection (ESD S20 : 21) measures to ensure the safety and reliability of electronic components.
• Work closely with suppliers to improve the quality of raw materials, plastic components, and electronic parts.
• Conduct supplier audits and enforce compliance with RoHS, REACH, and BIS standards.
• Manage and optimize injection molding quality control, including :
• Material selection and testing (resins, polymers).
• Process parameter optimization to minimize defects such as warping, sink marks, and short shots.
• Implementation of real-time monitoring and defect detection technologies.
• Ensuring compliance with industry best practices for plastic components used in electronic products.
• Compliance & Certifications
• Ensure compliance with ISO 9001, ISO 14001, ISO 45001, BIS, RoHS, CE, FCC, and other global regulatory requirements.
• Lead internal and external audits for regulatory approvals and maintain all necessary certifications.
• Develop and maintain safety and environmental management systems aligned with international best practices.
• Customer Quality & Market Feedback
• Analyze customer complaints, warranty claims, and field failures to identify trends and implement Corrective and Preventive Actions (CAPA).
• Drive continuous improvement initiatives to reduce product returns, warranty costs, and customer dissatisfaction.
• Collaborate with the after-sales service team to track product performance and reliability in the field.
• Continuous Improvement & Innovation
• Implement Lean, Six Sigma, and Kaizen methodologies to drive continuous quality improvement.
• Introduce automation and AI-based quality inspection techniques to enhance production efficiency.
• Develop and conduct regular training sessions to ensure all employees, from factory workers to management, understand and adhere to quality standards.
• Promote a zero-defect mindset within the organization, ensuring proactive rather than reactive quality management.

Key Qualifications & Experience :

Key Skills Required :

Skills Required

Quality Assurance, Quality Control, Sap, Mes, Quality Management