Client Success Associate

About Qube : At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life.

About QubeWire : Qube Wire is a self-service, single-window system for global theatrical distribution. With a simple but comprehensive user interface, distributors can manage their digital cinema assets, assign territorial rights for their content and have their Digital Cinema Packages (DCPs) and keys (aka Key Delivery Messages or KDMs) delivered to movie theatres across the world. Theatres can manage their own digital cinema device details and access their Universal Inbox on the Qube Wire service as well.

Job Description :

• Streamline client account management process, enhancing operational efficiency and improve overall client satisfaction.
• Excellent communication skills to attend / resolve client issues on calls / Tickets / Mail.
• Facilitate effective communication between clients and the development team, reducing turnaround time and ensure product meet the client's requirements.
• Gather and analyze the client feedback to enhance product features and drive continuous improvement.
• Develop and nurture strong relationships with major industry players.
• Work cross-functionally with other teams to ensure a seamless customer experience.
• Open to work in 24
• 7 Shifts, rotational weekly off, working from office environment.
• Stay up-to-date on the latest technologies and trends.

Qualifications :