Associate, Client Processing Representative I

Job Description

Associate, Cash Processing / Funds Transfer I

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Associate, Cash Processing / Funds Transfer I to join our Payments Investigations team. This role is located in Chennai.

In this role, you'll make an impact in the following ways :

• Monitor client payments, daily cash and wire transactions, and vet incoming transactions by matching fund and transaction receipts.
• Use systemic data to highlight, prioritise & implement to reduce manual touch points and find efficiencies in our processes
• Lead initiatives within the to improve our Service Delivery group to develop processes & improve our client service.
• Handle client escalations / Issues to manage expectations and resolve issues in a timely manner
• Work with management to co-ordinate, upskill and determine resourcing requirements to ensure group is working as efficiently as possible
• Prioritise own daily workload along side project work to ensure we manage client's expectations but also improve our responses / automation
• Utilise & demonstrate the skills to use available digital tools & AI to enhance the user experience for our processes
• Ensure procedures associated with monitoring client fund transfers are followed.
• Facilitate the booking of all foreign currency trades with trading desks and confirm all outgoing wire transactions are settled by the receiving institutions.
• Provide higher level support for transactions flagged by the system and escalate to management if a solution is not found.
• Act as point of contact for clients and wire recipients, addressing inquiries and concerns about the transfer process.

To be successful in this role, we're seeking the following :

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Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.

Skills Required

Ai