L2 Azure & Wintel Support EngineerVontier • bangalore, karnataka, in
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L2 Azure & Wintel Support Engineer
Vontier • bangalore, karnataka, in
2 days ago
Job descriptionMaintain and support backup solutions (Azure Backup, Veeam, etc.) To proactively manage all issues raised as problems and perform root cause analysis where requested Create and update technical documentation and standard operating procedures Action on alerts forwarded by the NOC team Coordinate with other teams and work with them to resolve the issues. Support compliance and security initiatives (patch compliance, antivirus, audit readiness) Ensure compliance with relevant industry standards and regulations Work on various projects and implementations as and when required. Strong experience in Wintel and cloud infrastructure support Proficient in Windows Server troubleshooting, AD, DNS, DHCP Working knowledge of Microsoft Azure services (VMs, Resource Groups, Azure AD) Experience with basic PowerShell scripting for automation and troubleshooting Familiarity with ticketing tools (ServiceNow, Remedy, etc.) Understanding of networking basics and firewall rules Service Now ticketing system knowledge Microsoft Certified : Azure Fundamentals or Azure Administrator Associate Experience in ITIL-based environments Good communication and customer service skills Good problem-solving skills Collaboration with other teams and own issues and take responsibilities
Job Summary :
We are seeking an experienced L2 Support Engineer with a strong background in Windows Server administration and Azure cloud services. The role involves providing second-line technical support, incident resolution, and infrastructure operations for a hybrid IT environment.
Key Responsibilities :
- Provide L2 support for Windows Server (all available from 2000- Latest) and client environments
- Troubleshoot and provide technical analysis concerning operating system, hardware, network & storage related issues on windows servers and application performance issues to resolution
- Troubleshoot and resolve incidents related to Azure VMs, storage, networking, and resource access
- Work on Azure related issues and troubleshoot / resolve as required
Escalate complex issues to L3 or engineering teams with detailed documentation
Required Skills :
Preferred Qualifications :
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L2 Support Engineer • bangalore, karnataka, in
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