Training Lead

About the Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Description of Position

As the Training Lead, you bring a passion for training, learning, and collaboration, to ensure team members across the Localization and Fulfillment businesses have impactful, engaging, and memorable learning experiences.

You are instrumental in collaborating with the key stakeholders that ensure a globally consistent, accurate, and up-to-date Training Program. You will be influential in ensuring that training is delivered in the best ways possible, while working with decentralized team members that are ultimately responsible for creating the source content that will be used for training.

Primary Responsibilities

• Partners with teams to define learning programs and needs. Prioritizes efforts with department goals and KPIs in mind
• Ensures programs or modules are outlined, global, up-to-date, and audited for accuracy and relevance through collaboration with SME, BA, and TPM
• Ensures Instructional Designers have what is needed to work through source training materials to transform it into interactive eLearning
• Successful deployment (implementation and adoption) of learning and monitors expected learning outcomes
• Distributes Training Best Practices to decentralized content creators and ensures usage
• Understands importance of different training models and ensures training is available in a variety of methods as relevant (ex : eLearning, Live, Q&As)
• Centralizes and ensures maintenance of assigned learning inventory
• Ensures learning is effective by scheduling learner survey feedback sessions with SME, TPM, BA content creators, and internal team Instructional Designers. Ensures prioritization and addressing of feedback on learning content, prioritizing critical issues raised, low ratings
• Updates Learning Catalogue
• Coordinates Monthly Live Training Calendar opportunities and tracks attendance
• Distributes learner data to stakeholders and actions the addressing of key feedback
• Handles LMS admin and enrollments
• Ensures timely completion of learning through reporting progress to managers and leaders for any learning initiative that requires the training team to manage
• Identifies areas of opportunity for WalkMe for Digital Adoption Specialist
• Ownership of onboarding / new-hire experience
• Suggest changes in the structure and method of training as per technology improvements and industry standards
• Build solid cross-functional alliances
• Embody the company values and drives company culture positively

Experience and Qualifications