Experience : 12-15 Years
Location : Bangalore (BLR)
Work model : Hybrid (3 days in office)
Role Summary
Trianz is seeking an experienced Lead Technical Trainer to spearhead our learning ecosystem across partner education, customer training, and internal technology learning. This strategic role combines learning product management with hands-on training delivery for Trianz products. The ideal candidate will be a self-starter with strong technology acumen, capable of quickly mastering our product suite while building scalable learning solutions supporting our globalization agenda.
Key Responsibilities :
Learning Product Management
- Partner with Engineering and Services teams to design certifications and learning modules for Trianz products
- Design automation solutions including chatbots and rule-based systems for go-to-market strategy
- Build robust vendor networks and conduct buy-vs-build analyses for scaling requirements
- Create multilingual documentation portals and global Partnercast delivery
Product & Feature Training Delivery
Conduct live product and feature training sessions for Partners and Customers globallyCollaborate with Partner Enablement and Sales Enablement teams to align training with business objectivesDesign technical onboarding programs, certification paths, and competency assessmentsCreate engaging training content across eLearning, microlearning, virtual labs, and instructor-led sessionsInternal Technology Learning Leadership
Partner with leadership to create technology learning ecosystems for employeesDesign technical roadmaps for campus hires focusing on accelerated time-to-productivityManage teams of client partners and instructional designers with clear KPIsImplement innovative learning strategies : gamification, simulations, microlearningBuild global training partner networks and community platformsDesign analytics solutions providing learning performance insights and ROIRequired Skills
Core Expertise
12-15 years mandatory experience in B2B product companies (SaaS, cloud technology, enterprise software)Self-starter with strong technology acumen - ability to quickly master Trianz products and associated technologiesExecutive partnership skills - connect with senior leadership and proactively anticipate learning requirementsSenior client engagement - manage high-stakes relationships and conduct C-level presentationsTechnical Proficiency
AWS Cloud Certification Required - Solutions Architect, Cloud Practitioner, or Developer AssociateExpert proficiency in authoring tools : Articulate Storyline 360, Rise 360, Adobe Captivate, CamtasiaAdvanced LMS experience ex : Moodle, Cornerstone OnDemand, Docebo)AI-powered learning solutions : chatbots, automated content generation, personalized learningStrategic & Operational
Robust vendor network management with buy-vs-build expertise for scalingAdvanced Agile / Scrum project management and cross-functional coordinationTeam leadership experience managing client partners and instructional designersStrong analytics skills with executive reporting capabilitiesPreferred Qualifications
Bachelor's / Master's in Instructional Design, Educational Technology, or related fieldIndustry certifications : CPTD, APTD, ATD, PMP, AWS / Google Cloud Training PartnerExperience conducting product training for external partners and customersGlobal program leadership across multiple geographiesSuccess Metrics
Business Impact : >85% partner certification rates, reduced time-to-productivity, enhanced customer satisfaction
Training Excellence : High-engagement product / feature training sessions with strong adoptionInnovation : AI-enhanced learning solutions and emerging technology integrationTeam Performance : >90% retention with clear career progression
Operational : On-time delivery with >4.5 / 5 stakeholder satisfaction
What Makes This Role Unique
This position combines strategic learning product management with hands-on training delivery. You'll directly impact business growth through product training while building scalable learning solutions. The role offers technology expertise, people leadership, and client engagement opportunities to establish yourself as a learning innovation leader.
