Lead ERP (10 / 10 / 2025)

Lead initiatives with regards to Enterprise solutions to ensure seamless operations of ERP (Microsoft D365 F&O ) and other systems used in head office.

Responsibilities

• Consulting partner to business working towards continuous improvement of processes
• Establish governance with vendors to manage changes delivery of new changes and AMS support
• Prepare, manage and drive project plans / charters
• Work closely with partners, functional and business excellence teams in planning for requirement capture, development, testing and associated support services
• Present necessary business case for investments and budget inputs to the IT Head
• Evaluate and prioritize functionalities / development requests basis business need, scope of work, cost, and skill requirements
• Identify opportunity areas for business process improvement and automation
• Oversee the execution of key Corporate IT initiatives across functions.
• Prioritize and govern IT initiatives based on business priorities / benefits envisaged.
• Responsible for complete implementation of ERP modules.
• Ensure smooth roll-out of ERP and monitor implementation of the same.
• Supervise cloud / managed service migration / movement.
• Improve application and Infrastructure performance working with vendors and teams
• Actively participate in Requirements Gathering, Gap study, Solution design, and Acceptance Testing along with business users.
• Leverage services from partners to ensure seamless support.
• Responsible for finalizing the dashboard and publishing.
• Review functioning of back office integration of applications (McApps Store module and RPA tool).
• Manage vendor relationships for COTS systems. Ensure that the COTS systems are upgraded in a timely fashion.
• Support the agency applications from a technical and operational perspective.
• Ensure the change-management policies are adhered to for adds, changes, deletes, and deployments.
• Maintain a schedule of updates, upgrades, and patches in consultation with appropriate business owners.
• Be a single point of contact for business team post implementation and lead change requests and support the application along with Vendor.

Qualifications :