Job Description :
1. ERP System Ownership
- Develop deep, hands-on knowledge of 2020 Insight and 2020 Construct.
- Configure and maintain products, items, materials, MRP (POs, receiving, inventory, shipping) and MES (planning, scheduling, optimization)
- Customize forms, layouts, user management, security management and work flows using XML and SQL
- Act as the primary in-house SME (subject matter expert) for 2020 systems.
2. Integration & Data Flow Support :
Support and troubleshoot integrations between 2020 Insight and Salesforce, S2K (finance), Avalara (tax), Reconex (freight), and Yooz (AP automation).Understand JSON contracts, mapping rules, and data synchronization workflows.Document integration logic to reduce black-box dependency on external parties.3. Knowledge Capture & Documentation :
Build a knowledge base of 2020 configurations, processes, and integrations.Translate consultant-driven implementations into internal reference guides.Document ERP best practices to enable training of future hires.4. User Support & Training :
Provide first-line support for operations, finance, and customer service teams.Conduct internal training sessions to increase adoption of ERP features.Partner with business leaders to refine system use cases and reduce customizations.5. Continuous Improvement :
Proactively identify opportunities to simplify workflows in 2020.Track and evaluate Cyncly updates / releases and assess adoption internally.Suggest automation or AI-driven enhancements (future Industry 4.0 roadmap).(ref : hirist.tech)