Senior Manager Human Resources

JOB SUMMARY

The incumbent shall be responsible for the end to end business HR delivery for the zone assigned to him / her. Shall be responsible for driving and managing all local level HR initiatives / employee engagement agenda and activities. Further responsible for recruitments / selection and on boarding for the respective channels.

KEY RESPONSIBILITIES

Recruitments and Selection

Responsible for recruitment and selection of frontline sales people.

Identifying low cost hiring sources

Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.

Tracking of hiring to ensure year end manpower plans are met.

Joining & On-Boarding

Responsible for smooth on-boarding of new hires

Ensuring timely generation of Employee Codes

Ensuring timely generation of appointment letters

Coordination and ensuring attendance for HR Induction and orientation program.

HR Operations

Ensuring proper and complete documentation post selection of candidates.

Collection of all pre-joining documents.

Collection of Joining kit / post joining documents from the candidates.

Leave and Attendance management for new joiner

HRIS

Required to maintain various HR MIS related to Hiring / Sourcing / Funnel / Employee engagement / attrition etc.

Publishing HR dashboards and attrition analysis data to business stakeholders.

Query and Grievance Management

As HR SPOC, responsible for managing employee related queries and their resolution.

Ensuring proactive employee communication on process and policies.

Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.

Track employee escalations and take proactive steps to control escalations.

Exit Management

Keeping track of all exits happening within the zone

Conducting exit interviews of Front line sales employees and doing attrition analysis.

Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.

Staffing

Managing vendor payment with HO for the same.

Manage IJP roll out and closure on system, send regret and congratulatory mails.

Drive sourcing through Employee referrals and Portals

MDP

Responsible for collating the MDP nominations for the Zone.

Tracking & ensuring 100% adherence to the nomination

Coordinating Bhandan logistics, nomination etc.

Engagement

Connect up with top & bottom FOS

Pulse / Kenexa / Bottoms Up calls with FOS

CARS (Portal Management)

Salary Issues

Incentive

CMOB etc

Key Skills

Strong Communication and Relationship Management skills

Ability to influence and align

High Process Orientation

Strong Analytical skill

Strong business understanding

Measures of Success

Talent Management ,Cost & Productivity

Hiring of FOS within agreed TAT

Source Mix

Culture & values

EDAP execution as per TAT

Team Awards / Torch Bearers Nominations etc

HR Operation

TAT For ECODE, F&F

TAT for Case Closure as per Matrix

Engagement & Connect

Driving Kenexa Employee Engagement Survey

MDR Coverage

Engagement Calendar Execution

People Agenda

TAT & Process Impact

Desired qualification and experience

MBA / Post Graduate in HR from premier institute is preferred

8 to 10 years of experience in handling Business HR process and a team.

Excellent Interpersonal and communication skill, Ability to work in tight deadlines