Sr Analyst-Operations Consultant

About the Role :

Grade Level (for internal use) :

09

The Role : Senior Operations Specialist Operations

The Team : Cappitech is the market leading solution provider for trade and transaction reporting globally offering clients best in class technology and consulting services. Our cloud-based cross regulation SaaS platform allows banks brokers hedge funds asset managers insurance companies and corporates to comply with global regulatory requirements.

The Impact : Our transaction reporting consulting team is expanding and you will play an important role in continuing to support the growth of the business. You will be joining a team of problem solvers with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers by managing their transaction reporting needs

Whats in it for you :

Join the market leading solution provider utilized cutting-edge cloud-based SaaS platform that firms rely on for their global regulatory compliance needs. Rapidly develop highly specialized and sought after expertise in complex cross-regulation transaction reporting. Operations team is critical part of our efficiency culture and where your problem-solving skills will directly contribute to the very best customer experience and manage complex transaction reporting challenges.

Responsibilities :

We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support team. The ideal candidate will be comfortable in communicating with clients answering regulatory queries and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR MiFID ASIC CFTC SEC andor role is client facing and requires a high degree of technical competence

Duties and accountabilities

• Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
• Helping clients understand how the solution works and how to resolve reporting issues
• Involvement in client training and site visits
• Escalate issues in a timely manner and ensure follow and resolution.
• Assist in validation or UAT for issue resolution
• Working on Client specific projects
• Knowledge of other vendor systems useful

What Were Looking For :

Business competencies

Experience

Personal competencies

Personal impact

Communication

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

Family Friendly Perks : Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit : Hiring and Opportunity at S&P Global :

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert :

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to : and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) OPRTON202.1 - Middle Professional Tier I (EEO Job Group)

Required Experience :

Senior IC

Key Skills

Fashion Retail,Academics,CFA,Audio Visual,Concrete Pump,Event Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1