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Customer Support Specialist [Urgent Search]
SakonIndia14 days ago
Job descriptionExcellent communication skills in English (written & verbal). Strong problem-solving and troubleshooting abilities. Patience and customer-first mindset. Prior experience in helpdesk / technical support preferred. Multilingual candidates (Spanish, Portuguese, French, German, Polish) encouraged to apply. Willingness to work in rotational shifts (including nights & weekends).
Walk-in Drive – Associate / Senior Associate – Helpdesk
Date : 7th Oct 2025 – 9th Oct 2025
⏰ Time : 11 : 00 AM – 6 : 00 PM
Venue : 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021
Contact Person : Anuradha Dhal
Job Overview
We are hiring for Associate / Senior Associate – Helpdesk to support our SaaS Mobility product. The role is based in Pune with 24x7 rotational shifts (including nights & weekends).
Key Responsibilities
- Provide customer support via calls, chats, and emails.
- Manage tickets, track escalations, and ensure resolution within SLAs.
- Collaborate with cross-functional teams and telecom carriers for issue resolution.
- Deliver professional communication while assisting clients globally.
Requirements
Join us to be part of a global support team and grow your career in mobility SaaS operations!
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Customer Support Specialist • India
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