Job Description
Need Telematics customer support for GPS Industries
Post- Telematics Customer support
Exp- 7=8, Years
Salary- 8-9, Laks
Location- Vashi Navi mumbai
Job Summary
The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality.
Key Responsibilities
Team Leadership : Guide and develop support representatives, providing feedback and conducting performance reviews.
Support Operations : Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
Performance Monitoring : Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
Training & Knowledge Sharing : Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
Cross-Functional Collaboration : Work with product and engineering teams to address customer feedback and technical issues.
Qualifications-
Preferred Qualifications
Intrested can call to Aditya kumar on-8527750087 / 9631857963(Whatsapp Resume for immediate Responce)
Requirements
Telematics suppor, Fleet Managment, cutomer support, Techical support, GPS Related problem solutions
Customer Support • India, MH, in