Account Manager

Key responsibilities

• Client relationship management :  Act as the main point of contact, build strong relationships, and act as a trusted advisor to clients and stakeholders.
• Client needs and satisfaction :  Understand client needs, develop and implement strategic plans to meet them, and take initiatives to increase customer satisfaction and retention.
• Internal coordination :  Liaise with internal teams (sales, marketing, project management) to ensure the successful and timely delivery of products or services that meet client objectives.
• Account growth :  Identify and pursue new business opportunities within existing accounts, upsell products and services, and contribute to sales quotas.
• Reporting and forecasting :  Prepare and deliver reports on account status, track key account metrics, and provide forecasts.
• Issue resolution :  Handle client requests and resolve issues or escalations as needed.

Skills Required

Crm, client accounts , Reporting, Forecasting, cross team collaboration , issue resolution