Loan Servicing Manager - Vice President

join our dynamic team and lead with excellence in the heart of Bengaluru. As a seasoned people manager, you'll drive operational success and innovation. Embrace the opportunity to work in a vibrant environment, ensuring top-tier service and efficiency.

Job Summary

As a People Manager within the Commercial Banking Operations team, you will supervise critical processes like Deal Setup and Rate-Fixings. You will ensure all SLAs are met, escalating exceptions promptly. Your role involves strategic implementation aligned with global operations, maintaining compliance and risk management.

Job Responsibilities

• Supervise Deal Setup, Drawdowns, and other key processes.
• Closely monitor daily team performance to meet SLAs.
• Assess work allocation and identify capacity areas.
• Implement team strategy in line with global objectives.
• Ensure adherence to controls and escalate risks.
• Comply with audit and compliance regulations.
• Act as SME for complex process queries.
• Provide input on projects and client transitions.
• Manage process escalations effectively.
• Maintain engagement with Lenders and Bankers.
• Ensure timely escalation to Senior management.

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills

Skills Required

Loan Iq, Swift