Loan Servicing Manager – Associate

Join our Loans group as a Loan Servicing Manager - Associate and take ownership of critical operational processes that drive client success. Lead a dedicated team to ensure all Service Level Agreements are met while overseeing complex activities such as deal closing, funding, and payments. Enhance your expertise in Nostro and Past Due Reconciliation, making a meaningful impact on our operational excellence and client satisfaction.

Job Summary

As a Loan Servicing Manager - Associate within our Loans group, you will be responsible for closely monitoring and guiding your team daily to ensure all Service Level Agreements (SLAs) are met. You will oversee a variety of processes, including Insurance Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations.

Job Responsibilities

• Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution.
• Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation.
• Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model.
• Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed.
• Implement a robust Knowledge Management model, including SOP maintenance and training.
• Drive 100% compliance with process-related policies, guidelines, and controls.
• Motivate and support team members to meet goals, identifying HIPOs and planning for their development.
• Identify alternatives and options for issues, seeking alternative scenarios.
• Work successfully with others, valuing diverse skills and building interdependence.
• Identify training needs to improve performance and ensure compliance with training timelines.
• Ensure high team depth with trained backups for critical work queues.

Required qualifications, capabilities and skills

Preferred qualifications, skills and capabilities

Skills Required

General Ledger Reconciliation, Loan Iq, NOSTRO, Swift