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"Post Sales" Strategy Consultant

"Post Sales" Strategy Consultant

TrantorThane, IN
23 hours ago
Job description

Post-Sales Strategy Consultant

About Trantor Inc

Trantor Inc. is a global technology services and consulting company headquartered in Palo Alto, California, with delivery centers across the USA, Canada, and India. We partner with Fortune 500 companies and high-growth enterprises to drive digital transformation through Product Engineering, Cloud Enablement, Data & AI Solutions, Automation, and Post Sales Services. At Trantor, we thrive in a collaborative, agile, and people-first environment.

Why Join Trantor?

Trantor offers the opportunity to work on diverse, cutting-edge projects in a culture that values innovation, continuous learning, and collaboration. Enjoy the flexibility of a remote role while contributing to impactful initiatives in a truly global organization.

About the Opportunity

This is a strategy-led, consultative role that sits at the intersection of Customer Success, Strategy Consulting, and Pre-Sales Advisory.

You’d work directly with senior client stakeholders (CROs, CCOs, VP CS) to help them solve key post-sales challenges such as :

  • Improving NRR / GRR / Churn performance
  • Designing Customer Success org structures and health scoring frameworks
  • Creating scalable CS playbooks and value-realization models
  • Building data-driven insights and presenting them through QBRs / EBRs

Internally, this role partners closely with our sales and delivery leaders to shape proposals, design scalable frameworks, and bring a strategic, consultative voice to every client engagement.

We’re particularly interested in professionals who have :

  • A consulting or strategy background
  • Experience with B2B SaaS or technology clients in Customer Success or Post-Sales Strategy
  • Strong analytical and storytelling skills—able to turn data into actionable, executive-level insights
  • Key Responsibilities

  • Strategy & Value Creation
  • Conduct rapid data analysis to identify customer trends, risks, and opportunities for expansion.
  • Develop frameworks and playbooks for proposal standardization and scalable delivery.
  • Lead discovery sessions with clients to uncover business needs, success metrics, and growth opportunities.
  • Onboarding & Adoption
  • Streamline onboarding processes to accelerate time-to-value for new customers.
  • Establish account baselines to benchmark health and adoption progress.
  • Define and track success metrics across the customer lifecycle.
  • Create clear 30-60-90 day expectations to guide client engagement and ensure alignment with business outcomes.
  • Client Engagement & Enablement
  • Partner with sales, delivery, and customer success teams to drive consistency in pitch decks, proposals, and customer-facing materials.
  • Provide competitive insights and positioning support to help clients realize differentiated value.
  • Required Skills & Qualifications

  • Strong analytical skills with the ability to perform rapid data analysis and translate insights into strategy.
  • Experience designing standardized code blocks, templates, or frameworks for repeatability.
  • Proven track record leading client discovery sessions and crafting tailored recommendations.
  • Familiarity with onboarding process design, change management, and customer success methodologies.
  • Ability to define account baselines and track measurable impact through success metrics.
  • Strong planning and program management skills, including setting and delivering on 30-60-90 day goals.
  • Excellent communication and presentation skills; ability to build pitch decks and executive-level materials.
  • Consultative mindset with a balance of strategy and execution focus.
  • In depth Knowledge of :

  • NRR / Renewals and Churn Management
  • Customer Segmentation
  • Customer Health Monitoring
  • Account Planning, Playbooks
  • Preferred Background

  • 5–8 years in post-sales consulting, customer success, strategy, or management consulting.
  • Experience in SaaS, IT services, or enterprise software industries.
  • Prior exposure to GTM, onboarding, and customer success strategy initiatives.
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