Application Support Engineer

Resonate is an Australian-founded tech company with a growing presence in India. Webuild an enterprise Customer Experience (CX) SaaS platform that helps leadingcompanies listen to their customers and employees, close the loop faster, and act oninsights. Our Voice of Customer and Voice of Employee platform leverages machinelearning, text analytics, and powerful data visualizations to deliver actionable insights.We’re trusted by flagship customers globally and continue to grow our brand recognitionin the space.We’re looking for an Application Support Engineer to strengthen our team in Kochi,India.In this role, you will play a crucial part in maintaining and innovating within our cloud-based SaaS product, hosted 100% on Microsoft Azure.Responsibilities : Support daily operations of cloud environments on Microsoft AzureImprove monitoring, stability, and reliability of the platformOwn incident response end to endIdentify and implement automation opportunitiesManage automated and manual deploymentsMaintain, upgrade, harden, and patch VMsDocument processes and propose new procedures to improve operationsHandle 2nd and 3rd level service requestsCollaborate closely within a highly technical, multi-skilled teamTechnical Competencies : Strong skills in Microsoft SQL Server and PowerShellSolid experience in infrastructure or SaaS architectureTrained, certified, or experienced in Microsoft AzureGood understanding of Windows, virtualization, and networksStrong troubleshooting skills under SLA constraintsA mindset focused on automation and integrationAbout You : You take pride in your work and aim to make a differenceYou’re a team player who demonstrates ownership and gets things doneYou communicate clearly, ask for help when needed, and provide it when othersneed supportYou can manage multiple assignments in a fast-paced environmentYou’re hungry to learn, passionate about technology, and stay on top of trendsQualifications : Degree in IT, networking, computer science, or equivalentMinimum 3 years of industry experience in operations, infrastructure, or a similarroleNice to Haves : Experience in a SaaS product companyFamiliarity with ISMS (ISO27001 / GDPR)ITIL CertificationWhat You’ll Get at Resonate : Support and guidance to grow within your role and beyondWork with highly skilled peers in a culture of knowledge sharingBe part of a growing and fun culture that you help shapeOpportunities to work with cutting-edge technologies and approachesThis is your chance to join a company entering its next chapter of growth. If you’re acreative thinker who loves problem-solving and delivering excellence, we’d love to hearfrom you.Please include a short cover letter on why you believe you’re a good fit for thisroleThis is an on-site role in our Kochi officeApplicants must be eligible to work in a permanent position in India