Art Technology and Software - Application Support Analyst

Application Support Analyst

Job Description :

Application Support Analyst profile being recruited is making sure that the existing software architecture within the business is working well and being used efficiently. You will be involved with a blend of programming and administration tasks; working with various stakeholders to resolve technical problems through analysis, diagnosis and solution definition. The role will require a balance of technical skills, business knowledge, troubleshooting expertise, and excellent soft include (but are not limited to) :

• Provide technical and application support to the operation of the production environment ensuring that Service Delivery meets the required standard.
• Deliver professional 2nd-3rd line application support for middleware and integration systems, performing in-depth root cause analysis or request fulfilment
• Drive excellence in application monitoring, log mining and performance tuning.
• Identify opportunities for more effective use of resource across the operations, 2nd Line and 3rd line support teams through co-operation, knowledge sharing, optimum allocation of tasks
• Produce high quality support documentation and diagrams on collaborative platforms e.g. Wiki
• Investigate and prioritise requests for support raised by business users.
• Investigate root cause and impact of incidents and escalate to 3rd line support and management where appropriate.
• Ensure all investigations and work undertaken is logged in a timely and comprehensive manner.
• Monitor progress of requests for support and ensure users and other interested parties are kept informed.
• Document and implement work rounds and revised procedures for both Application Support and Operations teams.
• Complete regular tasks to ensure system availability and follow up exceptions accordingly.
• Ensure correct procedures are followed and SLAs achieved when progressing tasks and that procedures and checklists are kept up to date.
• Focus on completing work within agreed timescales and reducing any downtime and operational impact
• Adhere to appropriate departmental and company procedures and policies : change control, security, auditing, release promotion, configuration management, incident management
• Change Implementation
• Participate in the planning and implementation of software and configuration changes to the live environment in accordance with release instructions, agreed service impacts and timescales.
• Work alongside project teams (analysts, developers, testers and implementation managers) during software release.
• Work with the operations team to ensure changes are implemented and handed over appropriately and ensure updates are made to operational and Experience :

Essential :

1. OpsView (Nagios)

2. MS SQL / Windows

3. XML

4. Splunk

Desirable :

Proven experience with several of the following :

The project operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law.

(ref : hirist.tech)