Dezy - Associate Vice President - Operations - IIT / IIM / NITIE / SIBM

AVP - Operations (formerly smiles.ai)

Dezy We want to build India's largest and most-trusted Dental Care Brand. We are a technology company at heart that has developed several key innovations that help consumers with a Free & Fair diagnosis at the comfort of their home, usually just using their smartphone; this solves for the biggest consumer issues on pre-purchase clarity on pricing, quality and expected results. Our proprietary tech and systems enable us to deliver high-quality services at honest prices by leveraging several operating efficiencies and process enhancements.

Our Investors & Mentors : We secured an additional $6 million from Alphawave, Chiratae Ventures, and Peak XV's Surge to expand its clinic network, with a key focus on Bengaluru and Hyderabad. Earlier we raised a $23 Mn Series A round led by Alpha Wave Global, LP (Falcon Edge) with strong participation from our existing partners at Peak XV (Formerly Sequoia Capital) & Chiratae Ventures (Formerly IDG Ventures India) which will help us build faster, better and stronger. Other investors in the round include MBX Capital (US-based healthtech focussed fund), Wami Capital - Single Family Office We raised a seed round of $1 Mn co-led by Sequoia Capital & Chiratae Ventures in late 2020. Following angel investors also participated in the round - Peyush Bansal, Amit Chaudhary, Aakrit Vaish, Miten Sampat, Revant Bhate, Sambhav Rakyan

Position Overview

The Operations Leader will play a pivotal role in overseeing and optimizing end-to-end operational functions to ensure efficiency, quality, and customer satisfaction. This role requires strategic leadership, process optimization skills, and a hands-on approach to managing multiple facets of operations. The role also entails leading and working with various teams to ensure timely and superlative experience to all Dezy consumers

Key Responsibilities :

1. Strategic Leadership :

• Develop and execute operations plan & strategies aligned with organizational goals and industry best practices.
• Provide visionary leadership and mentorship to the operations team, fostering a culture of accountability and continuous improvement.

2. Process Optimization :

3. Team Management :

4. Quality Assurance :

5. Continuous Improvement :

Required / Relevant Skills & Experience

A person who is relentless in the pursuit of excellence in every decision every day. The person who always looks for opportunities that deliver the most optimal way to deliver business & customer experience objectives within the constraints (budgets, time and people). The person should be able to work with a long-term prioritization and roadmap and work backwards by breaking down the deliverables into projects, epics, stories and tasks. The incumbent should have delivered good performance against similar challenges in the past.

The individual should be comfortable working in the less structured environment and champion the processes and structure in their respective domain We are looking for a seasoned operations individual with relevant product experience of 3 to 7 years in a fast paced working environment with demonstrated first principle thought process

Relevant Qualifications (Enabler but not mandatory)

(ref : iimjobs.com)