Lead IT Product Manager

The IT Compliance function is responsible for ensuring the organizations technology systems infrastructure and data adhere to relevant regulations legal requirements and internal policies.  It includes assessing developing implementing and monitoring controls and processes to mitigate risks maintain audit readiness and safeguard operational integrity.

We are seeking a motivated and experienced Lead IT Product Manager to help enable the next generation of IT compliance. This role requires a strong foundation in control implementation risk management and audit collaboration.

Key Responsibilities :

Risk Management Framework : Help maintain and continuously improve the IT risk management framework including policies and procedures.

IT Risk Assessments : Conduct assessments to identify evaluate and mitigate risks across systems infrastructure and third-party vendors.

Governance Frameworks : Support the implementation of IT governance frameworks such as COBIT ISO 27001 and ITIL.

Compliance Monitoring : Monitor adherence to regulatory requirements (e.g. GDPR SOX HIPAA) and internal controls.

Risk and Control Documentation : Collaborate with IT and business units to document risks controls and mitigation strategies.

Remediation Tracking & Reporting : Track and report on efforts to address identified IT risks or control deficiencies.

Policy Development & Review : Assist in developing and reviewing key IT policies including information security acceptable use and data classification.

Audit Support : Prepare documentation and provide support for internal and external IT audits.

Risk Register Management : Maintain an up-to-date risk register and ensure accurate timely reporting to senior management.

SOC Reports : Review understand and be able to explain the SOC reports and concepts.

Continuous Learning : Stay current with emerging IT risks trends threats and regulatory changes.

Education and Enablement : Partner with functional areas to ensure that they understand their responsibilities regarding data security and regulatory adherence.

SDLC Review : Assess SDLC projects and provide feedback on process improvements

Qualifications : Experience

3-8 years in IT risk management IT audit information security or governance

Strong understanding of risk assessment methodologies governance frameworks and regulatory compliance

Proven success in implementing controls including for ITGC and ITAC

Proficiency in reviewing and communicating SOC reports and procedures

Expertise corresponding with internal and external audit teams

Strong analytical and problem-solving skills

Excellent written and verbal communication across various functional areas and layers of the organization

Ability to collaborate with technical and non-technical stakeholders

Detail-oriented with strong organizational skills

Desire for process efficiency and continuous improvement including within the SDLC methodology

Preferred Qualifications

Hands-on experience GRC tools such as Auditboard RSA Archer ServiceNow GRC etc.

Working and / or audit experience in SaaS applications like Netsuite Salesforce Workday PowerBI Blackline AWS etc.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work : No

Employment Type : Full-time

Key Skills

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Experience : years

Vacancy : 1