Team Leader - IT Infrastructure

About Temenos

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

In this role, you will primarily support applications and software used by Temenos Corporation. Daily duties will vary, including troubleshooting and software support to onsite users and remote offices. System administration duties will include supporting our Windows devices and users with EndPoint Central and Intune issues and creating or modifying packages. You will also have a positive attitude, a strong sense of urgency, excellent communication skills, and be able to adapt quickly in a dynamic environment

OPPORTUNITIES

• You will Administer and configure ManageEngine Endpoint Central to manage endpoints in the organization. Install and maintain agents on end-user devices (computers, laptops, mobile devices, etc.).
• You will Configure and monitor device management policies, software deployment, and updates.
• You will Set up software deployment and patch management schedules to ensure endpoint security and compliance.
• You will Troubleshoot software deployment issues and ensure timely software updates and patches are applied. Resolve issues related to device management, software deployment, and configuration.
• You will Provide technical support to end-users regarding endpoint issues, including OS installation, configuration, and troubleshooting. Automate common tasks to increase operational efficiency.
• You will Create and maintain reports on system performance, updates, and compliance status. Document processes, troubleshooting steps, and common issues for future reference.
• You will Follow IT and IT Security Policies and Procedures for system administration for problem resolution, troubleshooting, and maintenance

Skills

VALUES

SOME OF OUR BENEFITS include :

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Skills Required

Dhcp, Basic Networking, Intune, Active Directory, Dns, Powershell Scripting, Group Policy