This job offer is not available in your country.

▷ [Urgent Search] Senior Support Engineer

HCLSoftwarePune, Maharashtra, India

4 hours ago

Job description

Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description

Responsibilities :

Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.
Diagnose and resolve incidents related to IBM Workload Automation environments.
Collaborate with L1 support, development teams, and customers to resolve technical issues and improve processes.
Develop and maintain documentation for troubleshooting and support procedures.
Participate in on-call rotation for after-hours support.
Escalate unresolved issues to L3 support or development teams as necessary.
Monitor system performance and proactively identify potential issues.
Provide training and knowledge transfer to L1 support and other team members.
Implement fixes and workarounds for known issues.
Contribute to root cause analysis and preventative measures.

Qualifications :

Master’s / Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

5+ years of experience in technical support, with a focus on enterprise-level applications.

3+ years of experience supporting IBM Z Workload Automation

Strong knowledge of IBM Z Workload Automation architecture, components, and configurations.

Administration / scheduling experience of batch across multiple platforms

Excellent troubleshooting and problem-solving skills. Troubleshoot Issues on Job failures.

SME level skills on IWS / TWS - Admin, Configuration, Installation, Troubleshooting.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team in a fast-paced environment.

Customer-focused with a strong commitment to delivering high-quality support.

Ability to manage multiple priorities and projects simultaneously.

Ability to work independently and as part of a team.

Ability to collaborate with geographically distributed cross-functional teams

Good experience in managing client escalations

Ability to present at conferences / engaging face-to-face with customers

Experience of working with customers and supporting internal or external clients spread across multiple geographies.

Technical Skills :

IBM Workload Automation (TWS, IWS, Dynamic Workload Console)

Proven experience with IBM Z Workload Automation (formerly Tivoli Workload Scheduler for z / OS) is mandatory.

Extensive experience with IBM z / OS operating system, JCL, TSO / ISPF, SDSF, SMPE, FTP and other mainframe utilities.

Strong understanding of mainframe networking protocols (TCP / IP, SNA).

Familiarity with DB2, VSAM, and other data access methods on z / OS.

Experience with scripting languages (REXX, CLIST) is a plus.

Networking Protocols : TCP / IP, HTTP, SSL

Systems programming(z / OS) knowledge / experience

Background in programming is a plus

Create a job alert for this search

Urgent Search Senior • Pune, Maharashtra, India

Related jobs

Promoted

Technical Support Engineer

Dover IndiaPune, IN

Relevant Experience Looking for 2-5 Yrs.Sc (Computers / Electronics) / BCA / BBA.Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,.Actively parti...Show moreLast updated: 22 days ago

Promoted

Senior Backend Engineer

Riva MoneyPune, IN

We are building the infrastructure from scratch, and we are looking for a.As a Senior Backend Engineer, you will be responsible for building the backbone of Riva’s infrastructure—designing.Contribu...Show moreLast updated: 30+ days ago

Promoted

Senior Release Engineer (Branching, Merging & Deployment)

CESPune, IN

This role is critical in maintaining the.Perform code merges, resolve conflicts, and ensure.Automate deployment processes for. Collaborate with teams to align on.Monitor deployments, troubleshoot is...Show moreLast updated: 7 days ago

Promoted

Senior / Lead Backend Engineer Java & Cloud

adesso Indiapune, maharashtra, in

We are looking for a highly experienced.Senior or Lead Backend Engineer.Java software development, cloud architecture, and DevOps practices. The ideal candidate will have deep hands-on experience in...Show moreLast updated: 6 days ago

Promoted

Senior Engineer API Integration

BoltinPune, Maharashtra, India

We are seeking a Staff / Senior Engineer – Integration, where we collaborate closely with the business in a fast-paced environment. As a valued team member, you will have the empowerment to make dec...Show moreLast updated: 28 days ago

Promoted

APEXX - Senior Backend Engineer - Java

APEXXPune

Overview : APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovatio...Show moreLast updated: 30+ days ago

Promoted

Senior Support Engineer

HCLSoftwarePune, Maharashtra, India

Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description.Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issu...Show moreLast updated: 7 days ago

Promoted

Senior Manager, Customer Support Engineering

Stealth StartupPune, Maharashtra, India

Senior Manager / Head of Customer Support – Enterprise SaaS We’re hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company.You’ll drive strategy, l...Show moreLast updated: 30+ days ago

Promoted

Tier 1 Support Engineer

Papaya Globalpune, maharashtra, in

Tier 1 support Engineer (Preferred candidates from Enterprise and Saas Background).Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll categ...Show moreLast updated: 2 days ago

Promoted

System Support Engineer

Vinebrook Technologypune, maharashtra, in

Communicate clearly with customers both in writing and over the phone.Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team.Engage direc...Show moreLast updated: 28 days ago

Promoted

Technical Support Engineer

LogiCoypune, maharashtra, in

Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Candidate must have min 2-4 years of experience in Technical support using different support channels like Ch...Show moreLast updated: 9 days ago

Promoted

ACA Group - Senior Application Support Engineer -.Net

ACA GlobalPune

About ACA : ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services.We empower our clients to reimagine GRC and protect and gro...Show moreLast updated: 30+ days ago

Promoted

Senior IAM Engineer

ATCPune, IN

IAM Senior Engineer (CIAM & PAM – CyberArk).The IAM Senior Engineer will be responsible for the design, build, deployment, and support of Customer Identity & Access Management (CIAM) and Privileged...Show moreLast updated: 2 days ago

Promoted

Senior Unix Engineer

LuxoftPune, Maharashtra, India

Information and Document Systems is a global technology change and delivery organization comprising nearly 150 individuals located in Switzerland, Poland, Singapore, United Kingdom and United State...Show moreLast updated: 28 days ago

Promoted

Senior Technical Support Engineer

QUALYS SECURITY TECHSERVICES PRIVATE LIMITEDPune

About the job : Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys, a leading cyberse...Show moreLast updated: 24 days ago

Promoted

IAM Senior Engineer – CyberArk / Privileged Access Management (PAM)

PerfictPune, IN

The IAM Senior Engineer will be responsible for the service design, build, deploy, and support of key elements of the Privileged Access Management (PAM) platform built leveraging the CyberArk Cloud...Show moreLast updated: 2 days ago

Promoted

Go - Senior Backend Engineer

InCommonpune, maharashtra, in

US-based healthcare company on a mission to fix care for low-income patients with complex needs.They combine primary, behavioral, and social care into a single, continuous experience—powered by ele...Show moreLast updated: 28 days ago

Promoted

Senior Backend Engineer

Eltropypune, maharashtra, in

Remote | Senior Backend Engineer | Eltropy (fintech SaaS Firm).You’ll work with Golang or Java, modern cloud infrastructure, and robust data systems to deliver reliable, high-performance solutions ...Show moreLast updated: 30+ days ago

Senior Solution Engineer

OnitPune, Maharashtra, IN

Quick Apply

Senior Solution Engineer Pune, Maharashtra | Fulltime Summary : As a Senior Solution Engineer at Onit, you will play a critical role in providing exceptional technical support to clients utilizing o...Show moreLast updated: 30+ days ago

Promoted

NICE - Senior Telecom Support Engineer - Mobile Services

Nice interactive solutions India pvt ltdPune

So, whats the role all about ? NiCE is looking for a highly motivated Senior Telecom Support Engineer to join our IT team, supporting and maintaining...Show moreLast updated: 30+ days ago