Job Description
Job Title : Customer Support Associate (Chat)
Location : DLF2, Rajarhat, Kolkata
Work Mode : Work from Office
Shift : Rotational 24 / 7 shifts (5 days working, 2 rotational week offs)
Salary : Up to ₹4.2 LPA (based on experience and last drawn CTC)
NOTE : Only Kolkata candidates can apply. Freshers not eligible.
Company Overview :
Our client is a leading multinational telecommunications company headquartered in London. It is the UK’s largest provider of fixed-line, broadband, and mobile services, and also offers subscription TV and IT services globally.
Requirements
Minimum 1 year of experience in an international BPO (chat / email process)
Strong command over English – both written and verbal
Knowledge of customer service principles and practices
Basic technical knowledge is a plus
Flexible to work in 24 / 7 rotational shifts
Educational Qualification :
Undergraduates, Graduates, and Postgraduates are eligible to apply
Benefits
Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
Requirements
1.Good Communication skills. 2.Handling calls Over Phone which involves working in different time zones. 3.Handling calls from Global clients and initiating the right responses to them, positively and professionally. 4.Flexible to work in shifts. 5.Excellent English - both in verbal and written communication skills. 6.Knowledge of customer service principles and practices. 7.Basic technical knowledge.
In International Bpo • Kolkata, WB, in