International BPO Chat process in Kolkata

Job Description

Job Title : Customer Support Associate (Chat)

Location : DLF2, Rajarhat, Kolkata

Work Mode : Work from Office

Shift : Rotational 24 / 7 shifts (5 days working, 2 rotational week offs)

Salary : Up to ₹4.2 LPA (based on experience and last drawn CTC)

NOTE : Only Kolkata candidates can apply. Freshers not eligible.

Company Overview :

Our client is a leading multinational telecommunications company headquartered in London. It is the UK’s largest provider of fixed-line, broadband, and mobile services, and also offers subscription TV and IT services globally.

Requirements

Minimum 1 year of experience in an international BPO (chat / email process)

Strong command over English – both written and verbal

Knowledge of customer service principles and practices

Basic technical knowledge is a plus

Flexible to work in 24 / 7 rotational shifts

Educational Qualification :

Undergraduates, Graduates, and Postgraduates are eligible to apply

Benefits

Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Requirements

1.Good Communication skills. 2.Handling calls Over Phone which involves working in different time zones. 3.Handling calls from Global clients and initiating the right responses to them, positively and professionally. 4.Flexible to work in shifts. 5.Excellent English - both in verbal and written communication skills. 6.Knowledge of customer service principles and practices. 7.Basic technical knowledge.