IT Support Technician

To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to :

• Liaise, work together with, and advise your IT colleagues across different sites and disciplines
• Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises.
• Preparing materials related to day-to-day work to share among the teams to improve quality of support
• Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance.
• Follow Incident Management Procedures and ITSM Procedures.
• Ensure the customer is properly and timely informed on the status of their Request or Incident.
• Provide accurate and detailed information when escalating to the next support level
• Communicate / escalate in timely manner recurring issues and problems to Support Manager

Job requirements :

Behaviours inter-personal skills - Key points :

Skills Required

Sap, It Strategy, Incident Management, Microsoft, Cisco, Remote Support, Technical Support