Head Learning & Talent Development Delhi Business Unit

Head L&TD- Delhi Business Unit

Role Overview

The Delhi BU Head – Learning & Talent Development (L&TD), will be responsible for leading, designing, executing, and continuously improving the training and development strategy execution to ensure operational excellence, safety, compliance, and customer service standards are consistently met as per AISATS and customer airline requirements. This is a hands-on, high-impact leadership role overseeing the end-to-end L&TD function including regulatory training, technical & functional capability building, customer experience & behavioral interventions, on-the-job training (OJT), and leadership development for all ground handling staff at Delhi.

SPECIFIC RESPONSIBILITIES

Strategic Ownership & Planning

• Lead the L&TD function at Delhi BU aligned with AISATS business priorities and regulatory standards (DGCA, ISAGO, Airline SOPs).
• Drive training strategy and execution to ensure skill readiness, compliance, and customer centricity across ramp, passenger, baggage, and load control functions.
• Forecast training demand basis business growth, attrition trends, and audit observations.
• Oversee Academy trainings and timely release of batches

Training Delivery & Management

People Development

Stakeholder & Compliance Management

Reporting & Analysis

EDUCATIONAL QUALIFICATIONS

Minimum- Bachelor’s degree or higher education.

RELEVANT EXPERIENCE

Staff should possess the following experiences :

PERSONAL CHARACTERISTICS & BEHAVIOURS

For a successful role, he / she should have the following traits :

What Success Looks Like :