Integration Developer & Support Engineer I

Company Overview

Planview has one mission : to build the future of connected work, from ideas to impact.

As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.

At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.

Learn more about our portfolio at , and connect with us on , and .

The Opportunity

We’re looking for a Technical Support Engineer I to join our team in Bengaluru .

Responsible for providing first-level technical support for Planview Hub customers and internal employees. Focuses on resolving standard issues, escalating complex cases appropriately, and ensuring excellent customer satisfaction. Gains exposure to customer support processes, technical troubleshooting, and collaboration with cross-functional teams.

Work Timings - (6 : 30 PM IST to 3 : 30 AM IST)

What You'll Do

• Acts as the primary point of contact for providing technical support and resolution for Planview Hub customers.
• Acts as the first point of contact for Planview Hub customers seeking technical assistance.
• Provides troubleshooting and technical support via phone, email, and web-based tools.
• Accurately logs all customer cases and interactions in the case management system.
• Guides customers through basic corrective steps and documents solutions.
• Escalates complex issues to higher-level engineers or development teams as needed.
• Stays up to date on product knowledge, latest updates, and known issues.
• Collects and shares customer feedback to improve product quality and support processes.
• Works closely with peers and senior engineers to continuously improve troubleshooting skills.
• Maintains good technical knowledge of the overall operation of all products, including detailed knowledge of how various components operate.
• Advise customers regarding the product's proper performance and address specific product issues.
• Takes a very “hands-on” approach to customer support, managing all issues from initial call to final resolution and follow-up.
• Is responsible for technical notes, product manuals, and training materials.
• Accurately logs all customer cases and interactions in the data management system.
• Collects and reports product quality insights gained during customer interactions.

Knowledge, Skills, and Abilities

Core Values

Exemplifies dedication, integrity, honesty and trust

What You'll Bring

Technical Skillset : (Experience Required : 2 – 4 years)

Must Have

Nice to Have

Benefits at Planview

At Planview, you’ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy :

Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!