IT Engineer End User Support

IT Engineer - End User Support

Lets be unstoppable together!

At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences cultures and viewpoints that each individual brings. By embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative environment for our employees clients and communities. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

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What will you be doing

You will lead EUC support operations providing technical assistance for Windows and Mac environments across onsite and remote teams. The role involves troubleshooting hardware / software issues managing endpoint tools and enhancing user experience through proactive support and collaboration.

Job Responsibilities

• Provide L1 / L2 support for Windows 10 / 11 macOS Any MS Office 365 issues VPN printers network and security tools.
• Ensuring SLA adherence and high-quality ticket resolution.
• Administer remote support tools (e.g. TeamViewer Teams) & working experience with endpoint management platforms (Intune JAMF) and security tools (CrowdStrike TrendMicro & Simply Secure).
• Collaborate with vendors service partners and internal teams to resolve issues and implement improvements.
• Maintain documentation SOPs and technical manuals; generate reports and insights for performance tracking.
• Support Audio Video systems for Meeting & Conference rooms MS Teams and workplace tools (Access control); contribute to automation and infrastructure enhancements.

Requirements

Experience : 2-5 Years

Tech Stack : Desktop Support Windows MacOS MS Office Suite MDM

Location : WhitefieldBangalore (Hybrid Model)

Circana Behaviors

As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role :

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission

Key Skills

Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis

Employment Type : Full-Time

Experience : years

Vacancy : 1