Senior Customer Success Manager

About GoKwik

GoKwik is a growth operating system powering D2C and eCommerce brands — from checkout optimization and reducing RTO, to payments, retention, and post-purchase engagement. Today, GoKwik serves over 12,000 merchants worldwide and processes around $2 billion in GMV. Backed by top investors and a $13 million growth round in June 2025, GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Role Summary

You'll own GoKwik's Checkout and Merchant Experience suite, driving merchant adoption, conversion, and satisfaction. The role requires data-driven problem-solving, strong cross-functional collaboration, and a deep understanding of merchant needs to shape scalable solutions that impact business outcomes.

What You'll Own

• Partner with sales and account teams to translate merchant needs into actionable product requirements.
• Analyze feature updates, run experiments, and optimize conversion rates.
• Generate insights from cross-functional data to drive growth and retention.
• Build strong, long-term relationships with merchants.
• Track and report key metrics related to adoption, conversion, and performance.
• Collaborate with Engineering, Business, and Operations to ensure timely execution of initiatives.
• Conduct market research to identify trends and inform product strategies.

Who You Are

Why GoKwik

At GoKwik, you'll be solving high-impact eCommerce problems — from improving checkout conversion to driving merchant success. You'll work at the intersection of product, data, and customer experience, where your decisions directly shape growth. If you're passionate about building scalable solutions, optimizing business outcomes, and making merchants' lives easier, GoKwik is the place to do it.

Skills Required

Excel, Sql