Application Support Engineer

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Job Overview :

We are seeking a skilled and customer-focused Application Support Engineer with 3–6 years of experience to join our team. The ideal candidate will have a strong background in supporting business-critical applications on Windows Server environments, excellent SQL troubleshooting skills, and exposure to Microsoft Azure platforms.

Key Responsibilities :

• Provide L2 / L3 application support for enterprise applications in production and test environments.
• Troubleshoot issues related to Windows Server, application services, databases, and integrations.
• Write and optimize SQL queries to analyze and resolve data-related issues.
• Monitor system performance, application logs, and alerts using standard tools.
• Perform regular health checks, job monitoring, and scheduled maintenance tasks.
• Work closely with infrastructure, development, and business teams for incident resolution and change management.
• Participate in deployment activities, hotfixes, and application upgrades.
• Document issue resolutions, technical procedures, and update the knowledge base.
• Contribute to root cause analysis (RCA) and implement permanent fixes for recurring issues.
• Support business users during UAT, production issues, and post-deployment validation.

Required Skills :

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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