IT Project Manager-Network Service and Delivery Management.

Job Summary :

The Project Manager - Operations will be responsible for managing IT Infrastructure support operations for clients, ensuring smooth production support, and overseeing implementation projects. This role requires a blend of operations management and project management expertise to deliver high-quality support services and successful service delivery.

Key Responsibilities :

Operations Management :

• Oversee daily IT support operations for clients, ensuring timely and effective resolution of issues.
• Develop and implement standard operating procedures (SOPs) to enhance operational efficiency.
• Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
• Manage a team of support staff, providing guidance, training, and performance evaluations.
• Coordinate with other departments to ensure seamless service delivery and client satisfaction.
• Manage escalation of complex issues and work towards prompt resolutions.

Project Management :

Qualifications :

Key Competencies :

Customer Focus : Commitment to providing exceptional support and service to clients

Skills Required

Waterfall, Agile, Scrum, Itil