Senior Project Manager

About the Role :

We are seeking a seasoned Senior Project Delivery Manager to lead IT Infrastructure support operations and manage end-to-end delivery of managed service and implementation projects. The ideal candidate will have a strong blend of operations and project management expertise, ensuring seamless service delivery, operational excellence, and high client satisfaction. The role requires flexibility in working hours and shifts to meet business and client demands.

Key Responsibilities :

Operations Management :

• Oversee daily IT infrastructure support operations for multiple clients, ensuring prompt and effective incident resolution.
• Develop, implement, and improve Standard Operating Procedures (SOPs) to enhance efficiency and service quality.
• Monitor and report on Key Performance Indicators (KPIs) to ensure compliance with Service Level Agreements (SLAs) .
• Manage and mentor support teams; provide guidance, training, and conduct performance evaluations.
• Handle escalations of complex issues and ensure timely resolutions while maintaining client satisfaction.
• Collaborate with cross-functional teams (Network, Server, Cloud, Security, etc.) for seamless service delivery.

Project Management :

Qualifications & Experience :

Key Competencies :

Work Mode & Schedule :

Skills Required

Servicenow, Waterfall, Ms Project, Agile, Itil Processes, Scrum, Azure, Jira, Aws