AMC Executive

Job Description – AMC Executive

Position Title : AMC Executive

Department : Service / Operations / Customer Support

Reporting To : Service Manager / Operations Head

Location : Chennai

Employment Type : Full-time

Position Overview :

The AMC Executive is responsible for managing annual maintenance contracts, ensuring timely service delivery, maintaining customer satisfaction, and coordinating with the technical team for preventive and corrective maintenance. This role involves strong organizational skills, customer handling, and an understanding of technical service requirements for security and automation equipment.

Key Responsibilities :

1.      AMC Management & Scheduling

• Maintain and monitor all active AMC contracts with clients.
• Plan and schedule preventive maintenance visits as per contract terms.
• Ensure adherence to service timelines and contract obligations.

2.      Client Coordination & Relationship Management

3.      Service Execution & Follow-Up

4.      Renewal & Business Development

5.      Documentation & Reporting

6.      Financial & Commercial Aspects

Key Skills & Competencies :

Qualifications & Experience :

Key Performance Indicators (KPIs) :

Skills Required

Proficiency In Ms Office, Word, Excel