Guest Relations Executive

The Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include :

• Managing Guest Interactions : Addressing guest concerns effectively, both pre-booking and post-booking.
• Inventory Management of Properties : Overseeing the inventory of all property-related items, including furnishings, amenities, and supplies, to ensure properties are well-stocked and ready for guest use.
• Supplier Coordination : Collaborating with suppliers and vendors to procure necessary items while ensuring cost-effectiveness.
• Property Upkeep : Maintaining properties to the highest standards of cleanliness, functionality, and aesthetic appeal to enhance the overall guest experience.
• Enforcing Upkeep Schedules : Ensuring all areas are regularly cleaned, maintained, and inspected.
• Managing Housekeeping Staff : Supervising and coordinating housekeeping staff activities to ensure efficient and effective cleaning operations throughout the properties.
• Quality Control Implementation : Assessing and enhancing the cleanliness and presentation of guest rooms and common areas.
• Repairs and Maintenance : Carrying out necessary repairs and maintenance as required.

Qualifications & Skills

Skills Required

Guest Relations, Inventory Management, Vendor Management, Quality Control