Product Manager- GMP+ IRCA trainings

Supervisory Responsibilities

• Mentor and support technical executives, auditors, and back-office staff.
• Monitor and support operational activities to ensure smooth service delivery.

Key Duties

• Achieve targeted revenue for Personal Care product certifications across India.
• Prepare and present sales quotations and proposals to current and prospective clients.
• Review contracts for new clients and maintain accurate customer and sales data in CRM.
• Provide monthly sales reports to the Director, Food Assurance – India.
• Develop and implement territory sales plans aligned with business objectives.
• Lead, monitor, and support sales activities and performance of Business Development Managers and Executives.
• Identify and develop training needs for the sales team.
• Support marketing activities within the region.
• Regularly update management on competitor activities and market trends.
• Build and maintain relationships with clients, consultants, and industry associations.
• Implement and adhere to company objectives and policies.
• Proactively identify at-risk customers and develop retention strategies.
• Assist with payment collections and audit scheduling for the region.
• Review and recommend improvements to customer service, enquiries, and sales management procedures.
• Conduct regular client visits across cities.
• Assist with resourcing subcontractor auditors and trainers.
• Promote Eurofins programs via targeted marketing activities in key market segments.
• Provide input on development and implementation of new programs or second-party audits.
• Understand and uphold impartiality in certification activities, taking independent action as required.
• Demonstrate management expertise, leading decision-making and reviewing technical manager decisions related to certification and verification.
• Effectively communicate with all stakeholders including the Impartiality Committee and Directors.
• Ensure timely updates of qualifications, competency, training completion, calibration meetings, training audits, and witness audits.

Qualifications

• Bachelor's degree in a relevant discipline, preferably Food Science.
• Lead auditor certifications such as BRCGS, FSMS, FSSC, QMS or equivalent.
• ATP / Lead Tutor certifications in BRC and FSSC preferred.
• Minimum 5 years' experience in operations, technical roles, or audits, preferably within a Certification Body.
• Minimum 4 years' experience in the food industry, preferably in production or quality departments.
• Strong product knowledge and market exposure.

Skills Required

Leadership, Supervisory Skills, Problem-solving, Customer Retention