Online Customer Success Specialist
GehnaChennai, Republic Of India, IN13 hours ago
Job descriptionExcellent English Communication Skills (Fluency of Tamil & Hindi a bonus) You are good at multi-tasking. You love collaborating & working as a team. You are a go-getter, always up for new challenges. Love for Jewelry. Prior experience of working in D2C / e-commerce companies & customer relationship roles is a plus. We are a small & growing team and we work hard. We are not afraid to get our hands dirty, fail & learn. Salary Range for this role is 30K-40K INR / month. Candidates applying for this post should be residents of Chennai or willing to relocate to Chennai. If interested, please apply with your resume & short note about you to careers@gehnaindia.com.
Note : We will review the application only for the candidates who follow the points mentioned at the end of the post.
Learn more about Gehna at - www.Gehnaindia.Com
Job Location : Chennai
Job Description :
- Effectively assist customers by resolving their queries for jewelry products via Whats App Chat & emails.
- Update customers when required on order status, delivery details, returns processing & refunds.
- Internal coordination with production & design teams to track and manage customer orders statuses.
- Co-ordinate jewelry customization briefs with the design & production team and convert the online requests to orders.
- Assist Customer on Voice & Video Calls to show Jewelry Products.
- Track & measure all customer support tickets and provide weekly updates to the manager.
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Customer Specialist • Chennai, Republic Of India, IN
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