Senior Cloud Platform Administrator - MCS

Lead Cloud Platform Administrator

Business Title : SAS MCS Senior Cloud Operations Administrator

As a Senior Cloud Platform Administrator for the SAS MCS team in SAS's Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service.

You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D, Product, Technical Support, global PSD / Partners, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.

You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.

Primary Responsibilities

• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
• Lead the team through MI or any outages caused by external vendors like Amazon, MS or Google
• Queue reviews and assignments through Service Now and Jira.
• Ability to impart training within the team on evolving technologies.
• Able to report on the team metrics and drive them through improvements with SLA based service.
• Provide support for global PSD / Partner delivered ETL and automations.
• Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
• Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
• Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
• Configure, manage, monitor, and debug mid-tier software.
• Manage, monitor, and maintain container-based applications deployed in cloud container services.
• Develop tools and software to manage SAS and third-party software.
• Diagnose, document, report, and resolve system problems.
• Work directly with external customers and interface with other support teams and vendors.
• Mandatory - 24x7 Shift working as per business demand.
• Mandatory - Participate in a 24x7x365 on-call rotation.

Additional Responsibilities May Include

Essential Requirements

Preferences

Why SAS

We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.

Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn't about fitting into our culture, it's about adding to it - and we can't wait to see what you'll bring.

SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate : technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.

Skills Required

Java, It Service Management, Powershell, Bash, Jira, Service Now, Unix, Linux, Ansible, Web Development, Python, Kubernetes, sas administration