Job Title : Chief Operating Officer (COO / CEO) – BPO
Client : Confidential | High-Growth | Visionary Leadership
Job Location - DELHI / NCR WFO
Role Overview
50% sales, growth, new business and 50% (P&L & Ops )
We are seeking a business-focused COO / CEO with a proven track record of acquiring and growing new BPO clients . This leader will take full ownership of P&L, business development, and operations , ensuring revenue growth, client success, and delivery excellence. The role requires a strong balance of deal-making expertise, operational leadership, and digital innovation .
Key Responsibilities
Business Growth & Client Acquisition
- Lead new business development by winning large global BPO deals and expanding client portfolio.
- Drive sales closures, contract negotiations, and long-term partnerships .
- Deliver revenue growth through new client wins and expansion of existing accounts.
P&L Ownership & Strategy
Full accountability for P&L, EBITDA, and growth strategies .Ensure sustainable profitability while scaling delivery operations.Service Delivery & Client Success
Align delivery to client business objectives, ensuring SLA compliance and world-class customer experience.Act as the strategic partner for global clients.Leadership & Transformation
Evenntually Lead 4 VPs / Vertical Heads and 5,000+ employees across global centers.Drive digital-first operations, automation, and AI-led transformation .Build a high-performance, growth-oriented leadership culture.Qualifications & Expertise
18+ years of leadership experience in BPO / BPM with proven success in winning large client deals .Must have closed multi-million-dollar BPO contracts and scaled accounts.Proven P&L ownership of say $100M+ and leadership of 5,000+ employees.Strong record of start-up and scale-up success in BPO.Industry expertise across Healthcare, Telecom, Travel, Airlines, BFSI .Strong skills in deal structuring, governance, and executive-level client engagement .Core Competencies
Business Development & Deal-MakingGrowth & InnovationSLA & Performance ManagementDigital Transformation & AI IntegrationClient Engagement & GovernanceRisk & ComplianceLeadership & Talent DevelopmentOnly candidates with a proven record of signing new BPO deals and managing P&L with 5,000+ employees will be considered.
Please apply Pamesh@intellisearchonline.net and can call after applying if you meet the above criteria