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Head of sales and growth BPO CX

Head of sales and growth BPO CX

Intelli SearchDelhi, India, India
12 days ago
Job description

Job Title : Chief Operating Officer (COO / CEO) – BPO

Client : Confidential | High-Growth | Visionary Leadership

Job Location - DELHI / NCR WFO

Role Overview

50% sales, growth, new business and 50% (P&L & Ops )

We are seeking a business-focused COO / CEO with a proven track record of acquiring and growing new BPO clients . This leader will take full ownership of P&L, business development, and operations , ensuring revenue growth, client success, and delivery excellence. The role requires a strong balance of deal-making expertise, operational leadership, and digital innovation .

Key Responsibilities

Business Growth & Client Acquisition

  • Lead new business development by winning large global BPO deals and expanding client portfolio.
  • Drive sales closures, contract negotiations, and long-term partnerships .
  • Deliver revenue growth through new client wins and expansion of existing accounts.

P&L Ownership & Strategy

  • Full accountability for P&L, EBITDA, and growth strategies .
  • Ensure sustainable profitability while scaling delivery operations.
  • Service Delivery & Client Success

  • Align delivery to client business objectives, ensuring SLA compliance and world-class customer experience.
  • Act as the strategic partner for global clients.
  • Leadership & Transformation

  • Evenntually Lead 4 VPs / Vertical Heads and 5,000+ employees across global centers.
  • Drive digital-first operations, automation, and AI-led transformation .
  • Build a high-performance, growth-oriented leadership culture.
  • Qualifications & Expertise

  • 18+ years of leadership experience in BPO / BPM with proven success in winning large client deals .
  • Must have closed multi-million-dollar BPO contracts and scaled accounts.
  • Proven P&L ownership of say $100M+ and leadership of 5,000+ employees.
  • Strong record of start-up and scale-up success in BPO.
  • Industry expertise across Healthcare, Telecom, Travel, Airlines, BFSI .
  • Strong skills in deal structuring, governance, and executive-level client engagement .
  • Core Competencies

  • Business Development & Deal-Making
  • Growth & Innovation
  • SLA & Performance Management
  • Digital Transformation & AI Integration
  • Client Engagement & Governance
  • Risk & Compliance
  • Leadership & Talent Development
  • Only candidates with a proven record of signing new BPO deals and managing P&L with 5,000+ employees will be considered.

    Please apply Pamesh@intellisearchonline.net and can call after applying if you meet the above criteria

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    Head Of Sales • Delhi, India, India

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