Customer Relationship Manager

Company Description

Ransh Kia, established in 2018, is a leading Kia Automotive Retail & Customer Experience dealership serving the regions of Rohtak, Bahadurgarh, and Jhajjar. With a commitment to trust, transparency, and service excellence, we have proudly delivered over 10,000 Kia vehicles. Our mission is to provide a premium and customer-focused experience, guiding our clients through car selection, test drives, financing, seamless documentation, and reliable after-sales support. At Ransh Kia, we prioritize quality, care, and building long-term relationships with every customer.

Role Description

This is a full-time, on-site role for a Customer Relationship Manager based in Rohtak. The Customer Relationship Manager will be responsible for managing customer interactions, addressing inquiries, providing personalized service, and ensuring customer satisfaction throughout the ownership journey. The role involves resolving client issues, tracking customer feedback, maintaining records, coordinating with internal teams, and driving loyalty by building trust and fostering strong relationships.

Qualifications

• Experience in customer service, relationship management, or client support
• Strong communication, interpersonal, and active listening skills
• Ability to handle customer inquiries and resolve issues efficiently
• Organizational skills, attention to detail, and the ability to manage records and follow up effectively
• Proficiency in using CRM tools and basic computer skills
• Experience in the automotive industry or knowledge of Kia vehicles is a plus
• A customer-centric mindset with the ability to work collaboratively as part of a team
• Bachelor's degree in Business Administration, Marketing, or a related field

Skills Required

CRM Tools, Basic Computer Skills