Luxury Client Relations Lead

Job Title : Luxury Brand Communication Manager

Location : New Delhi (GK-I)

Department : Brand & Client Experience

Company : Wevoir Productions Pvt. Ltd. (Novella)

Role Overview

The Luxury Brand Communication Manager will be the face and voice of Novella — driving client relationships, strategic collaborations, storytelling, and brand positioning. This role requires someone with exceptional emotional intelligence, strong communication, luxury understanding, and the ability to convert conversations into business outcomes. You will work directly with UHNI families, designers, planners, venues, influencers, and global partners to strengthen Novella’s presence as the Rolls Royce of the wedding industry .

Key Responsibilities

• Build, manage, and nurture relationships with clients, UHNI / HNI families, planners, venues, designers, and luxury partners.
• Lead client onboarding journeys through high-touch communication and storytelling.
• Drive revenue growth by converting inquiries into premium bookings through emotional narrative building.
• Represent Novella at luxury events, meetings, wedding fairs, and brand gatherings.
• Collaborate with influencers, luxury media, vendors, and industry leaders for brand visibility.
• Work closely with the founder for brand presentations, investor pitches, and partnership meetings.
• Create strategic brand communication frameworks and maintain consistency across all touchpoints.
• Identify new collaboration opportunities with luxury venues, planners, and designers.
• Oversee client delight initiatives and maintain Novella’s luxury guest experience at the highest standards.
• Track and report performance metrics (lead quality, conversion, relationship depth, collaboration success).
• Coordinate with cross-functional teams — sales, creative, production, PR — to maintain operational alignment.
• Maintain a luxury tone in every message, meeting, and communication.
• Handle last-minute meetings, dynamic scheduling, and high-pressure conversations with composure.

Requirements

ability to build trust and rapport quickly.

Ideal Candidate

Someone who can make people feel understood.

Someone who can turn a story into a relationship — and a relationship into a booking.