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Deputy Manager - Transactional Quality

Deputy Manager - Transactional Quality

ConfidentialPune
9 days ago
Job description
  • Adherence of Quality SLAs and contractual agreements with internal & External stakeholders
  • Personally monitoring assigned accounts, meeting the client SLAs for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.
  • Each of his / her team members reporting to him / her achieves their targeted objectives with respect to Customer Delight and Service Levels.
  • Staff Motivation, Goal setting, Performance appraisal of team members, and counseling for performance and capability building in conformance with goals. Management and coordination of operations, quality, and general administration of the assigned processes.
  • Manpower planning
  • Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables
  • Deployment and Strengthen the Quality Assurance Framework for the Business
  • Taking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the process
  • Identify and raise early alerts in terms of breaching the SLA metrics, Risk, Regulatory & Compliance requirements
  • Six Sigma GB certification preferred
  • Prepare all team and client related reports for Quality

    • Skills Required

    Journal Entries, Record To Report, Balance Sheet Reconciliation, General Ledger Accounting, Process Excellence

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