Operations Coordinator

Company Description

GEO360 Holidays

is a dynamic and rapidly growing travel company specializing in tailored holiday experiences, group tours, and personal travel solutions. Our mission is to deliver seamless and memorable journeys for clients through expert planning, personalized service, and a commitment to quality. With dedicated teams who are passionate about travel, GEO360 Holidays brings together innovation, reliability, and local expertise to meet our clients’ evolving needs. We offer a collaborative work environment, ongoing professional development, and opportunities to advance your career in the travel industry.

Role Description

This is a full-time, Hybrid work location position for an

Operations Coordinator

at GEO360 Holidays, based in Chennai. The Operations Coordinator is a crucial member of our operations team, responsible for managing daily workflows, coordinating logistics for tours and client bookings, providing administrative support, and ensuring smooth and efficient customer service delivery. Key responsibilities include :

Overseeing day-to-day operations to ensure all client itineraries and bookings are executed without issues

Coordinating with internal departments, travel partners, and external vendors to manage logistics and resolve operational challenges

Providing detailed administrative support such as maintaining accurate records, managing schedules, processing documentation, and handling travel confirmations

Responding to queries from clients and staff professionally, ensuring high client satisfaction and timely solutions

Monitoring operational procedures and continuously identifying process improvements to enhance organizational productivity and service delivery

Supporting the team in managing emergency requests, scheduling changes, and last-minute client requirements with composure and efficiency

Preparing daily and weekly reports for management on operational metrics and client feedback

Qualifications

Minimum Experience :

At least 2 years of relevant work experience within the travel and tourism industry

Education :

Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related discipline (preferred)

Analytical Skills :

Strong problem-solving and decision-making abilities, with keen attention to detail

Communication :

Outstanding written and verbal communication skills tailored to effective interaction with both clients and internal teams

Operations Management :

Demonstrable experience in coordinating and streamlining business processes

Customer Service :

Proactive approach to managing client inquiries, resolving issues, and ensuring client satisfaction

Administration :

Experience managing operational records, schedules, and logistical requirements independently

Multitasking :

Ability to prioritize and handle multiple assignments in a fast-paced environment

Industry Knowledge :

Familiarity with travel platforms, vendor negotiation, and relevant regulatory requirements is a plus